Alcatel-Lucent OXO Connect
Alcatel-Lucent OXO Connect
Communication Server for SMBs Scalable. Customer-focused. Reliable and Cost-effective.
Alcatel-Lucent OXO Connect is a scalable phone system based on a robust, connected and converged communication platform for businesses with up to 300 users. OXO Connect offers built-in access to the cloud-based, Alcatel-Lucent Rainbow™ collaboration service.
Business services
Business communication services
Communication experience
Multiline telephony
Directory search and call by name
Visual voicemail and call log
Message waiting indication
Presence
Computer Telephony Integration (CTI)
Phones with color screen, touch screen, customized display
Navigation by touch screen and keyboard
Hands-free, wideband, high quality audio
Phone models with Bluetooth handset
Add on modules
Conversation service
Mobility services: Nomadic mode
¬ Routing to multiple devices: Business phone, DECT or WLAN handset, PC, smartphone
¬ One number service
¬ User-defined routing rules
Hot-desking/desk sharing
Business communications services ¬ Call option, speed dial ¬ Call back, call queuing
¬ Call pickup, barge-in
¬ Call diversion
¬ Dynamic routing: No answer, busy
¬ Call recording
¬ Paging
¬ DISA
Team and group
¬ Workgroup and key system
¬ Groupware supervision
¬ Audio notifications
¬ Group: broadcast, parallel, cyclical, sequential modes
¬ Manager assistant services
Conference
¬ 3-party conference
¬ 6-party conference
¬ Alcatel-Lucent 4135 IP Conference Module (5 legs)
¬ Conference on SIP devices (3 legs)
Emergency number
¬ Virtual number: Location, PSAP
¬ Local notification service
Supported phones
Analog 2 wires
Wireline business phones (NOE protocol)
¬ Alcatel-Lucent 8088 V2 Smart DeskPhone
¬ Alcatel-Lucent 8078s, 8068s,
8058s, 8028s, 8039s, 8029s Premium DeskPhone models
¬ Alcatel-Lucent 8018, 8008
DeskPhone models
¬ Alcatel-Lucent IP Touch 4019
(digital)
Mobile business handsets
¬ Alcatel-Lucent 8212 DECT Handset: GAP
¬ Alcatel-Lucent 8232, 8242, 8262, 8262EX DECT Handset models: Alcatel-Lucent AGAP
¬ Alcatel-Lucent 8118, 8128 WLAN Handset models
Alcatel-Lucent IP Desktop Softphone: NOE/IP
¬ Platforms: Microsoft Windows, Apple Mac, IOS, Android
SIP phones
¬ Alcatel-Lucent 8001, 8001G
DeskPhone models
¬ VTech hospitality models
Alcatel-Lucent Rainbow: VoIP softphone
OpenTouch Conversation (OTCV) ¬ Android
Conference Modules
¬ Alcatel-Lucent 4135 IP Conference Module
Third party phones (AAPP)
¬ DECT (GAP), SIP (Open and Basic)
PIMphony
Telephony and Unified Communication services (CTI)
PIMphony Touch
¬ Platform: Microsoft Windows (modern UI)
¬ Microsoft Windows Store
PIMphony
¬ Platform: Microsoft Windows (desktop mode)
¬ VoIP softphone
¬ Multisite supervision ¬ Assistant mode (operator)
Rainbow Unified Communication services
Hybrid cloud service between OXO Connect phones and Rainbow applications • UC services
¬ Contact management, presence, calendar sharing, chat, audio/video call, screen and file sharing
¬ Persistent group chat with audio/ video/screen sharing conference capabilities
¬ Audio conference up to 100 participants
Hybrid cloud integration with OXO Connect
¬ Mobility services
¬ Business phone CTI: Call control, voicemail notification, call log, telephony presence
¬ WebRTC VoIP over the Internet: smartphone, PC, MAC, Web
Platforms
¬ Desktop, Web, IOS, Android
¬ Microsoft Outlook add-in,
Microsoft Azure Active Directory, Microsoft Skype For Business
Customer welcome services
ACD
OXO Connect built-in features
Compatible with Alcatel-Lucent business phones, DECT and WLAN handsets, SIP phones, third-party analog devices
ACD and business calls can be handled simultaneously on business phone
Applications
¬ Agent menus from phone and PC application
¬ Supervisor PC application for real time ACD activity monitoring of agents and group call queuing
¬ Statistic services with predefined reports
Services
¬ Group selection: Longest idle time, rotating, priority, fixed priority
¬ Group overflow and priority levels between groups
¬ Group Queue and Voice guidance
¬ Customer code
¬ Screen pop/CRM Smart call routing SCR
Service allowing call routing based on multiple criteria
Up to 100,000 routes
Routing by criteria: Customer code, CLI, DDI, defined planning
Routing destinations: ACD, MLAA, any destination
Welcome greeting
Personal assistant
Attendant services
¬ Attendant group, call queuing, call overflow
¬ Time range: Daily, weekly, bank holidays, restrict mode control
¬ Alarm indicator
¬ PBX and end user management
Greetings
¬ Company greetings
¬ Night greetings
¬ Music on hold
Automated attendant (2 levels)
Multiple Language Automated
Attendant (MLAA)
¬ 5 trees with 3 levels per tree
¬ 5 languages per tree
¬ Time range
Multiple company welcome: Up to 4 companies
Verticals services Hospitality
Guest rooms and administrative sets: Up to 300 sets
Integrated application: Up to 120 rooms
Alcatel-Lucent OXO Connect Hospitality link (OHL): Up to 300 rooms
Metering
Metering counters and traffic counters
Accounting link
Printout facilities
Local call metering: XML/HTTP
Account code
Duration-based forced disconnect
Messaging
Voicemail: Up to 500 mailboxes, 200 hours
Instant Messaging (IM)
Text messaging (exclusive of IM)
Voicemail in email
Call log in email
Directory services
Dial by name: Auto and unified modes
Universal Directory Access: External LDAP server
Integrated Directory
Common and personal directories
Application and interfaces
Alcatel-Lucent OmniVista 8770 NMS: Accounting and VoIP ticket collection, call detail record
Alcatel-Lucent Enterprise Application Partner Program (AAPP)
QSIG
SIP trunk, Open SIP
Rainbow CPaaS
SNMP
CSTA, TAPI 2.0, TAPI 2.1
Alcatel-Lucent Hospitality
¬ OLD: Office Link Driver
¬ OHL: Hotel Link
Call accounting: Web Services and OHL
Local Call Metering Application (LCMA)
Isolated Working Protection (IWP)
¬ Alarm server (SIP trunk, T2)
Networking and topology
Multi-sites
¬ Up to 5 sites
¬ Directory synchronization via management console
Networking
¬ ISVPN (T0/T2)
¬ QSIG-BC (DLT0 DLT2)
¬ Private SIP trunks, multiple SIP trunks
¬ Automatic Route Selection (ARS):
3000 entries, time range, Least Cost Routing
Branch office
¬ Remote business phone: IPSEC VPN
¬ Alcatel-Lucent 8378 DECT IP x-BS, Alcatel-Lucent 8318 SIP-DECT
Single Base Station Operation and serviceability
OXO Management Console (OMC) on PC
Alcatel-Lucent OmniVista 8770 NMS
Alcatel-Lucent Cloud Connect, Fleet Dashboard
Plug and play zero-touch services: ¬ Rainbow UC services
¬ Alcatel-Lucent business phones and mobile handsets, DECT base stations, OmniSwitch, OmniAccess Stellar
¬ Third party device deployment
Backup/restore
Network Time protocol (NTP), SNMP
Technical specifications
Architecture
Software
OS: Linux
Software suite: Alcatel-Lucent OXO
System architecture
All-in-one chassis
Hybrid IP and TDM switching
Hybrid cloud UC solution ¬ Rainbow UCaaS, CPaaS
¬ VoIP: Rainbow WebRTC Gateway
Capacity
Max users (devices)
¬ PowerCPU EE: 300
¬ PowerCPU EE C25: 25
BHCA 1500
Connectivity
Connectivity
IPv4
HTTP/HTTPs
VoIP
¬ G.711, G.729, G.722, codec path through (direct RTP)
¬ QOS: TOS, DiffServ, 802.1 p/Q
¬ Direct RTP, RTP proxy, integrated software media server
¬ DTMF: In-band, RFC 2833
¬ IETF/ RFC standards
